Your Appointment

When you arrive for your first visit, our friendly reception staff will greet you and assist you with completing a patient registration form to ensure your personal identification details, medical history and list of medications are recorded on to our system.

What to bring

  • Referral letter from your doctor or optometrist. If you do not have an up-to-date referral letter, you can still be seen on the day but will be unable to receive the applicable Medicare rebate for the visit until such letter is provided.
  • Current prescription spectacles (driving / reading glasses) and/or contact lenses.
  • Medicare card.
  • Pensioner Concessional card or Department of Veterans (DVA) Health card.
  • Private health insurance card (eg. HCF, NIB, Medibank Private).
  • Medical history, list of medications and any allergies.
  • Sunglasses and hat (to reduce glare after pupil dilatation).

At each visit, after checking in with our reception staff, you will then be seen by one of our orthoptic clinical staff who will check your vision, eye pressure, and in most cases, have your pupils dilated with eye drops. Pupil dilatation allows the eye doctor to more thoroughly examine the back of the eye such as the retina and macula. Dilating eye drops will temporarily blur you vision and your ability to drive for several hours, and so please ensure that you make appropriate transport arrangements.

At Strathfield Eye Surgery, we have a modern paperless office with Electronic Medical Record (EMR). Hence, from the time that you arrive and check in with the reception staff, your eye doctor will be supervising the care and any relevant tests that you may be required to receive. To ensure time efficient delivery of care, your eye specialist may instruct the orthoptic staff to perform other eye examinations such as retinal scans or visual field tests.

Once you have completed the initial examination by our orthoptist and had any required imaging tests, your eye doctor will examine you with all the information at hand, so that an accurate diagnosis and management plan is formulated. The doctor will explain all of the results and will also be able to show you the relevant imaging of your eye on the screen.

Patients requiring urgent treatment upon their diagnosis will also be able to receive their treatment (such as retinal laser or eye injection at the same visit. If urgent surgery is required such as retinal detachment repair, this will also be arranged accordingly and if medically indicated, emergency surgery can be performed within 24 hours of the diagnosis.

When you visit Strathfield Eye Surgery, please expect to spend up to 2 hours for your initial consultation. We value and respect your time but strive to not rush our consultation and treatment. Our doctors and staff want to ensure that every patient gets a comprehensive eye examination to ensure the most accurate diagnosis and tailored treatment plan.

As a tertiary referral eye clinic, our doctors do manage eye emergencies such as patients with sudden loss of vision or retinal detachment. These can at times delay our regular appointment schedules but where possible our staff will contact you in advance and advise you of the expected delay or offer you an alternative appointment time. We thank you in advance for your understanding and patience when such emergencies arise.

Appointment cancellation policy

Our reception staff will contact you 1-2 days prior to your visit to remind you about your scheduled appointment with us and for its confirmation. We understand that unexpected last minute changes to your schedule may arise but would greatly appreciate it if you could contact us promptly in such cases to cancel or reschedule your appointment, as we would then be able to offer that time slot to another patient.

Languages we speak

Dr John Chang is fluent in:

  • English
  • Korean

Our clinic staff are fluent in:

  • English
  • Mandarin
  • Cantonese
  • Korean
  • Russian